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Troubleshooting Guide

This guide provides solutions for common issues you might encounter while using Raycaster AI Workspace. If you can’t find a solution to your problem here, please contact our support team at team@raycaster.ai.

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Common Issues and Solutions

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Sign-In Problems

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Search and Navigation Issues

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Research and Data Issues

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Import/Export Issues

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Technical Issues

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Browser Compatibility

Raycaster is optimized for the following browsers:

  • Chrome (recommended, latest 2 versions)
  • Edge (latest 2 versions)
  • Firefox (latest 2 versions)
  • Safari (latest 2 versions)

If you’re experiencing issues, try:

  1. Updating your browser to the latest version
  2. Switching to Chrome for the best experience
  3. Disabling browser extensions that might interfere with the application

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Network Connectivity

Network issues can affect the application performance:

  1. Ensure you have a stable internet connection
  2. If behind a corporate firewall, check that Raycaster domains are whitelisted
  3. Try using a different network if possible
  4. Check if your VPN might be causing connection issues

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Getting Help

If you’ve tried the solutions above and are still experiencing issues:

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Contact Support

Submit a support ticket through one of these channels:

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Provide Helpful Information

When contacting support, please include:

  • A detailed description of the issue
  • Steps to reproduce the problem
  • Screenshots or screen recordings if applicable
  • Browser and operating system information
  • Error messages you’ve encountered
  • Your organization name